I have experienced poor customer service in the past: I have had to go to their office to look at the proof; I have had to call and chase down my orders; the quotes have been crazy – all of the usual frustrations. 360 completely shattered my impression of what a printing service can be. There is one person calling on us and making sure we are happy. Their prices are very reasonable as well, especially considering the level of service and quality stock and finishes they offer. So glad we made the change.